Privacy Policy

Information we collect

We may collect information you provide when you create an account, place an order, contact us, submit a form, or subscribe to email updates. This may include your name, email address, telephone number, billing and delivery addresses, order details, and messages.

Payment card details are processed by the payment provider selected at checkout. We do not receive or store your complete card number.

Our website may also collect technical information such as IP address, browser and device type, pages viewed, referral source, cookie identifiers, and shopping activity.

How we use information

• To process payment, fulfill and deliver orders, and send order updates.
• To provide customer service and respond to requests.
• To operate accounts, carts, checkout, fraud prevention, and website security.
• To improve our products, website, and customer experience.
• To send product news or offers when you have subscribed or otherwise permitted us to do so.
• To meet tax, accounting, legal, and regulatory obligations.

Marketing emails

If you subscribe, we may email you about new products, pearl stories, and occasional offers. You can unsubscribe at any time using the link in an email or by contacting us. Unsubscribing from marketing does not stop essential messages about an order or customer-service request.

Cookies and similar technologies

WordPress, WooCommerce, payment services, security tools, and analytics or performance services may use cookies or similar technologies to keep the store working, remember your cart, protect the site, understand usage, and improve performance. You can control many cookies through your browser, although disabling essential cookies may prevent parts of checkout or account features from working.

When information is shared

We may share only the information reasonably needed with service providers that help us operate the store, including website hosting, payment processing, shipping and logistics, email delivery, security, analytics, professional advisers, and customer support. We may also disclose information when required by law, to protect rights and safety, or as part of a legitimate business transfer.

We do not sell or rent your personal information.

International processing

VIVI PEARLS serves customers internationally and works with service providers in different countries. Your information may therefore be processed outside your place of residence. Where required, we use reasonable contractual, technical, and organizational safeguards for those transfers.

Data retention and security

We keep personal information only for as long as reasonably necessary for the purposes described here, including order support, legal compliance, accounting, dispute resolution, and fraud prevention. We use reasonable administrative and technical measures to protect information, but no online service can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to or withdraw consent for some uses. To make a request, email us. We may need to verify your identity before completing it.

Children’s privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children where parental consent is legally required.

Policy updates

We may update this policy when our services, providers, or legal obligations change. The revised date at the top of this page shows when the latest version took effect.