Shipping & Delivery

Order processing

Most orders are prepared within 3–7 business days. This time allows us to confirm your order, inspect the jewelry, complete any available customization, and pack it securely. Weekends, public holidays, peak seasons, and made-to-order pieces may require additional time.

Estimated delivery time

Total delivery time is the processing time plus the carrier’s transit time. Standard international delivery usually takes approximately 10–20 business days after dispatch. Express delivery, when available at checkout, usually takes approximately 3–7 business days after dispatch.

These are estimates rather than guaranteed arrival dates. Customs checks, weather, local holidays, carrier disruption, or an incomplete address may cause delays.

Shipping availability and charges

Available delivery methods and final shipping charges are shown at checkout after you enter your destination. If no option is shown for your address, please contact us before placing the order.

Please enter a complete residential or business address, including any apartment, unit, postal code, and reachable telephone number. Some carriers cannot deliver to P.O. boxes or forwarding addresses.

Tracking

When your parcel leaves us, we will send a dispatch email with the tracking details supplied by the carrier. Tracking may take 24–72 hours to begin updating. If the tracking has not changed for an unusual length of time, email us and we will help investigate.

Customs, duties, and taxes

International orders may be assessed import duties, taxes, or clearance fees by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility and are not controlled by VIVI PEARLS. Contact your local customs authority if you need guidance before ordering.

Delivery problems

Please check your delivery details carefully before submitting the order. Contact us as soon as possible if an address needs correcting; we cannot guarantee a change after dispatch.

If a parcel arrives damaged, contains the wrong item, or appears to be lost, contact us with your order number and clear photographs where relevant. We will review the carrier information and work with you on an appropriate solution. Delivery failures caused by an incorrect or incomplete address, refusal of delivery, or failure to complete local customs requirements may not qualify for free replacement or refund.